Information for Patients:  

Welcome to Sri Sathya Sai Institute of Higher Medical Sciences, Whitefield. This hospital is a tertiary care institution that caters to the specialties of: Cardiology, Cardiothoracic and vascular surgery, Neurology and Neurosurgery.

The following information is a general guide for patients who would like to avail the free medical care at Sri Sathya Sai Institute of Higher Medical Sciences, Whitefield.

Please note the following:

  • All medical service provided to patients of SSSIHMS Whitefield is totally free of charge.
  • The hospital does not have a billing counter.
  • The hospital strictly confirms to a first come first serve policy with provisions for emergency medical conditions.
  • Patients and patient attenders are advised not to pay anyone who claims to be a staff member of SSSIHMS Whitefield, for any service whatsoever. Immediately bring such individuals to the notice of the Hospital Security.
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    For The Attention of Patients from West Bengal, India

    1. All patients from West Bengal seeking treatment here are required to submit their medical reports through Sri Sathya Sai Seva Organization, West Bengal.

    2. Please contact Sri Sujit Prasad Lahiri (State Vice President of Sri Sathya Sai Seva Organization, West Bengal) on 0-94330-14750
      (email: ssssowb.mail@gmail.com OR plcpl.mail@gmail.com) for guidance.

    3. Once you have obtained the authorized referral letter, you may attach it along with the patient's medical reports and send them via e-mail to Patients' Correspondence Cell at adminblr@sssihms.org.in.

    4. You can email your request to adminblr@sssihms.org.in. Please contact Patient Correspondence Cell for all Patient related queries. Please include the following information
      • Name of patient
      • Age
      • Gender
      • Date of Birth
      • Height
      • Weight
      • Blood Group
      • Current medical problem
      • Other diagnosed medical problems

    5. Please make a photocopy of all earlier medical records and courier them to the below address:

      To,
      Patient correspondence cell
      Sri Sathya Sai Institute of Higher Medical Sciences,
      EPIP area, Whitefield
      Bangalore - 560066
      Karnataka

    6. Please furnish your full particulars your full address, an e-mail id if available and a mobile number where we can communicate with you if required.

    7. Our doctors will go through the reports and advise the future course of action, including providing a date for OPD consultation, if found necessary.

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    Q. How do I come to the hospital?

    Q. What procedure should I follow?

    Q. How do I register as a patient?

    Q. I have received a letter/message from the SSSIHMS. What should I do?

    Q. I am coming for a revisit.

    Q. What are the facilities available on the hospital campus for patients and patient attendants?

    Q. Whom do I approach for permission to go out of the hospital campus?

    Q. What items are prohibited on the hospital campus?

    Q. How do I come to the hospital?
    A. Refer to ‘We are here’ for address and location details.

    Q. What procedure should I follow?

    Gate No.1 and Q Complex
    At Gate No.1, you enter the ‘Q’ complex where you will be given a token with a number that denotes your position in the queue. The token will also identify whether your ailment may be cardiac or neuro. You may then proceed to the Screening / Reception block.

    Screening / Reception block
    Here you will be directed to the appropriate section – cardiac or neuro. The doctors will evaluate your condition and advise you accordingly. Once advised by the doctors in the screening block to approach the OPD, you may proceed to the appropriate OPD.

    Out Patient Department
    As you enter the main hall of the hospital, the Cardiac OPD is to your left hand side and the Neuro OPD is across the hall on your right hand side. There will be volunteers at the entrance to guide you to the appropriate OPD.

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    Q. How do I come to the hospital?

    Please go to "Contact Us" for complete information on how to reach SSSIHMS, Whitefield

    Q. How do I register as a patient?

    • Please bring all your previous medical records.
    • Please bring a valid proof of address. The following proofs are accepted.
    • Ration card
    • Voters id
    • Driver’s licence
    • Passport  - this is compulsory for all foreign nationals.
    • One attendant (preferably male) is compulsory.
    • You will first be screened to be a patient of either of the specialties offered by SSIHMS and only then registered.

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    Q. I have received a letter/message from the SSSIHMS. What should I do?

    • Read the letter/message carefully and note the DATE and INSTRUCTIONS.
    • If you have any doubts or queries, call patient correspondence Cell at 080-28411500-ext 445 or Email the hospital at adminblr@sssihms.org.in.
    • If advised to visit the hospital, make your arrangements such that you are at the hospital on the exact day and date.

    Q. How do I get admitted?

    • Once you are screened, registered, investigated and diagnosed you will be waitlisted for surgery.
    • You will receive intimation from the hospital regarding the date for admission.
    • On the date of admission you will be completely screened by the doctors.
    • You will be admitted only after you are found fit for surgery.
    • If found unfit you may not be admitted.
    • Before you start from your residence please follow the check list given below:
    • Confirm your appointment
    • One attendant is compulsory
    • Bring all previous medical records. Both, records from other medical institutions and any medical records given to you by SSSIHMS.
    • To avoid any inconvenience, make your travel arrangements such that you come to the hospital on the appointed day, before 8.30 a.m.

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    Q. I am coming for a revisit.

    • Come to the hospital only if you have been specifically advised to do so in your discharge summary.
    • To avoid any eventualities, please check the date of your revisit on your discharge summary and make sure you come on that date.
    • If any complications arise, for any reason you would like to visit the hospital please call the hospital and confirm whether it is absolutely necessary for you to travel to the hospital.
    • Patient correspondence cell – 080-28411500-445.
    • Email - adminblr@sssihms.org.in.

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    Please note that the diagnostic and support services of Radiology, laboratory, physiotherapy, Dietary, and Counselling are provided for Inpatients only, by referral from doctors of SSSIHMS.

    Q. What are the facilities available on the hospital campus for patients and patient attendants?

    Facilities available at the hospital:

    Facility

    Intercom

    Canteen

    477

    Bakery

    413

    Cloak room

    402

    Public Phone

    402/416

    Public toilets

    495

    Attendant Hostel
    (Salarpuria Block)

    502

    Visiting Hours

    491/402

    Vehicle parking

    402

    During the working hours of the Hospital, the In-charges may be approached in case of any problem.
    For any suggestions, complaints, problems faced by patient attendants and other issues relating to patient welfare, please contact Dr. K.C Choudhury, Patient Welfare Officer. (Ext: 407)
    In case the concerned person is not reachable, kindly call the Sr. Admin Officer or the Sr. Manager, Administration at Ext 402.

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    Gates
    Patients and the attendants are advised to use only Gate I for entry & exit into the Hospital premises.

    Canteen Timings:
    Breakfast: 7:30 am – 9:00 am (in General Canteen) 9:00 am – 10:30 am (in Bakery)
    Lunch: 12:30 pm to 2:00 pm
    Afternoon Tea/Snacks: 4:00 pm to 5:30 pm
    Dinner: 7:30 pm to 8:30 pm

    Canteen coupons are available in the coupon counter, opened during the canteen serving hours. In-patient attendants are encouraged to purchase coupons in bulk to avoid crowding the coupon counter during the peak hours.
    The breakfast counter closes by 9 AM, after which breakfast is served in the Bakery.
    Drinking water is available in the canteen from 7:30AM to 8:30 PM.

    Patient attendants are advised not collect or drink water from any sprinkler or any outlet in the Garden. This is RECYCLED water, which is not safe for human consumption.

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    Bakery Timings:
    9:30 am – 12:30 pm
    2:30 pm – 9:00 pm
    All items are sold at MRP.
    All purchases have to be made in cash. Canteen coupons are not valid in the bakery.

    Cloak Room:
    Timings:  7:30 am to 7:30 pm.
    Patient attendants are advised not to keep any valuables in the cloak room.
    In-patients and their attendants can also keep their luggage in the Salarpuria Block.
    The Administration is not responsible for any loss from the cloak room or the attendant’s hostel.

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    Public Phone Booth:
    There are three phone facilities in the campus.
    STD booth:
    A STD booth is manned from 7:50 to 5:00PM daily except on public holidays.
    Local STD and ISTD calls can be made here.
    Free phone:
    Next to the STD booth is a free phone where local calls can be made free of cost.
    Up to 500 kms calls can be made free by dialing prefix 95 and omitting 0 in the STD code. (Puttaparthy STD code -08555 can be made as 95-8555)
    Coin booths:
    Located near:a) In front of the public canteen b) Near Gate I.
    There is also a provision to make calls both local as well as STD call from the coin box phone. Cost per local call (per minute) is Re. 1, and for an STD call, it is Re. 1 for every 20 seconds. These are operational 24 hours.
    Patients can receive calls in the wards.

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    In-Patient Attendant Hostel:

    • The male/female attendants of the patients admitted in the Hospital are permitted to stay in the Salarpuria Block on payment of Rs.10/- per day.
    • The receipt for the Salarpuria block can be collected after paying the money in the Administration block between 3:00 pm and 5:15 pm.
    • Attendants who are unable to collect the receipt can pay the money to the In-charge of the Salarpuria block. This has to be regularized on the next working day.
    • Mat and blanket is provided to all the patient attendants in the Salarpuria block.
    • The date on the receipt includes night stay.
    • Apart from the stay patient attendants are advised not to pay money under any other circumstances (especially during festivals).
    • Dhobi facility is arranged in the Salarpuria Block on payment basis.
    • Patients have to show the admission slip before the paying for stay as this facility is provided only for the relatives of the inpatients.
    • Relatives can relieve one another and the pass can be exchanged.

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    Visiting Hours:

    • The general visiting hours are from 4:00 pm to 6:00 pm.
    • When outside visitors wish to see a patient, the attendant staying with the patient may approach the Security at gate I, leave his/her attendant pass with him, collect the Visitors’ pass from Security, and proceed to the wards.
    • After visiting the patients, the attendant can collect his/her pass after seeing off the visitors.

    In-patient Attendants:

    • For every in-patient one attendant has to remain on campus. He/she will be given the attendant pass by the respective ward sister.
    • In the Neuro ward, during the rounds by the consultants and doctors the patient attendants are expected to be around
    • Additional attendants are allowed only if the patients are immobile, have any disability and need assistance for moving around or in any other case, as opined by the concerned doctor.
    • Only under instructions from a doctor is an additional attendant pass issued.

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    Railway concession:

    • Travel concession is provided at the time of discharge to only those patients who undergo cardiac surgery and interventional cardiac catheterization.
    • Details of this procedure can be obtained from Sister in charge at Coronary Care Unit (CCU).
    • Patients who undergo neurosurgery (for cancerous brain tumours only) are eligible for travel concession.

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    Q. Whom do I approach for permission to go out of the hospital campus?

    • Attendants who need to go outside the Hospital premises either for withdrawing money from the ATM or to purchase medicines may obtain permission of the Sr. Admin Officer.
    • The attendant must leave his/her contact details with the respective ward sister and the attendant pass with the Security at Gate 1 and collect while re-entering the premises.
    • Patient attendants who fall ill may visit the Emergency for First Aid. For further treatment to visit any other Hospital, they need to obtain permission from the Sr. Admin Officer.

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    Q. What items are prohibited on the hospital campus?

    • Cigarettes, Beedi.
    • Match Box, Cigarette lighters.
    • Tobacco, Pan parag, Gutka.
    • Alcohol.
    • Knife, Scissors.
    • Inflammable materials.
    • Eatables/ Food items:
    • Edible items are permitted inside the Hospital compound but are not allowed into the main buildings or the wards or the residential area for the patient attendants.
    • Canteen and bakery are the only designated areas for the consumption of the food and atables.
    • Security should ensure that the food is consumed only in the designated area.
      That these items are prohibited, but if found inside the bag or with the patients, then they are confiscated and placed in a box at gate No.1  and can be collected later on their way out.
    • Also those who carry food till the dome area door are asked to leave the food stuff at the dome area door.
    • Water and baby feeds are permitted inside.

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